Avotus, recognized as the global
leader for communications information management, wanted to offer a
comprehensive e-learning solution to Avotus Professional customers as part
of an ongoing maintenance and support agreement.
Available on the web, the e-learning solution consists of:
Several lessons, that provide Avotus Professional
customers with a better understanding of its features and capabilities,
and
Exercises, that simulate the software program and allow
customers to practice procedural steps.
Avotus expects to:
Empower their customers to take direct actions to reduce overall
telecom costs and improve organizational effectiveness;
Assist their Help Desk staff in their customer support activities;
and
Reduce the number of calls and the duration of each call to their
Help Desk as a ratio to the total number of installations.
Avotus Professional
E-Learning
